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Unpaid bills: preventive collection journey

Business question
What signals precede a missed payment, and how can we act before it happens?
What's at stake
For a retail energy provider sending 16,000 accounts to formal collection each year: 1,600 to 3,200 accounts kept out of collection, or $256k to $512k in bad debt and collection cost avoided.
Data required
Payment history, contacts preceding incidents, associated verbatims.
Sample result
Typology of trajectories leading to non-payment and preventive intervention windows.
Demo · 1 min
Illustrative scenario

Take a retail energy provider that sends 16,000 accounts a year to formal collection. The analysis spots the paths that lead to non-payment so the customer is contacted in the preventive window, before the second reminder.

MetricBeforeAfter
At-risk customers contacted before the second reminder20%65%
Accounts sent to formal collection a year16,00013,600
Annual bad debt and collection cost$2.56M$2.18M
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