A pipeline of agents that works on your data.
An interactive demo to start, no data required. You'll test your own data with an expert once you're ready.
Try the cockpit on a demo of your use case, then upload your data whenever you're ready (drag & drop).
Data quality, patterns, verbatims and recommendations, orchestrated automatically.
Actionable diagnosis, presented in a workshop with a customer journey expert.
Uncover it with Datakili's Agentic Business Cockpit. It can be extended with the modules you need.
Reads open-text feedback to surface what customers are really saying.
Maps end-to-end journeys to find friction points and drop-offs.
Enhances audit scores and enriches your data so every analysis stands on solid ground.
Takes out- and inbound calls 24/7 on your behalf. Select market-leading technology, enhanced by your data built for your context.
Filter by industry, business function or objective. Click a use case to see the business question addressed, the data required and a sample result.
Is the omnichannel purchase journey smooth between web and store?
Revenue growthWhat do product reviews tell us about our ranges and our shopping experience?
NPS improvementDoes our loyalty program really engage customers, or is it losing steam?
Revenue growthIs our delivery promise kept, and what is the impact of the gaps?
NPS improvementWhy and how do our customers return their products, and at what cost?
Cost reductionWhat is the real impact of stockouts on customer behavior and loyalty?
Revenue growthDoes our complaint handling meet the deadlines and traceability expected by state insurance regulators?
Compliance securedWhat really happens over the life of an employer group health plan, member removals included?
Churn reductionDo some journeys show atypical patterns suggesting a fraud risk?
Compliance securedWhich contracts are exposed to mid-term cancellation, and why?
Churn reductionDo our wellness programs really engage the targeted members?
Revenue growthWhy do some health reimbursements generate so much confusion and so many contacts?
NPS improvementWhere are the friction points between filing a claim and its settlement?
NPS improvementAre in-network direct billing and the provider network being used well, or are they a source of friction?
NPS improvementCan all or part of inbound calls be handled by an AI phone agent, for which call reasons, with what level of quality and risk, and for what return on investment?
Cost reductionWhich customers are about to cancel, and why?
Churn reductionAt which points in the journey is a customer most receptive to a complementary offer?
Revenue growthIs the data feeding our KPIs and analyses complete, consistent and up to date, and how can we know without asking IT every time there is a doubt?
Data qualityDo we meet our stated deadlines, and what is the impact when we don't?
NPS improvementCan we trust our customer data to steer the relationship?
Data qualityWhich billing items generate the most confusion and contacts?
Cost reductionHow can we identify customers in financial hardship early to adapt our support?
Compliance securedWhat signals precede a missed payment, and how can we act before it happens?
Cost reductionWhat really drives our NPS up or down?
NPS improvementWhat are the real causes behind our complaints?
NPS improvementWhy do customers contact us again and again about the same issue?
Cost reductionHow does the cancellation journey unfold, and where should we act to retain or win back customers?
Churn reductionDo our calls reach the right person on the first try?
Cost reductionWhat major behavioral profiles emerge from our customer journeys?
Revenue growthDo our digital journeys really meet customer needs, or do they push customers back to the phone?
Cost reductionWhen and why do prospects abandon their sign-up?
Revenue growthWhat are our customers really saying, beyond satisfaction scores?
NPS improvementIs the service activation journey smooth when a customer moves in?
NPS improvementWhat happens to a customer approaching and reaching the end of their mobile contract or device payoff?
Churn reductionWhat is the real impact of an incident/outage on contacts and on the loyalty of affected customers?
Churn reductionDo offer migrations go smoothly for the customer?
NPS improvementWhy do fiber connection appointments fail or get rescheduled?
Cost reductionHow does the true-up bill impact our contacts and our churn?
Churn reductionExplore an interactive demo with data representative of your industry, without sending us anything. You can then test on your own data, with an expert by your side.
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