Back to catalog

Complaint analysis and root causes

Business question
What are the real causes behind our complaints?
What's at stake
For an insurer receiving 12,000 complaints a year on its claims journey: 1,200 to 2,400 complaints avoided, or $72k to $144k a year in handling cost avoided.
Data required
Complaint export (text + metadata: date, channel, status, product concerned).
Sample result
Root cause map with relative weight and links to the journeys concerned.
Demo · 1 min
Illustrative scenario

Take an insurer that handles 150,000 claims a year and receives 12,000 complaints on that journey. The analysis linked each complaint to its root cause (processing time, wrong amount, lack of updates) and the top two causes were addressed.

MetricBeforeAfter
Complaints per year12,00010,200
Complaints per 1,000 claims8068
Annual complaint handling cost$720k$612k
Trusted for Datakili's business intelligence

See the cockpit in action on this use case

Explore an interactive demo with data representative of your industry, without sending us anything. You can then test on your own data, with an expert by your side.

✓ Immediate demo, no data required
✓ No installation, no IT project
✓ Results presented in a workshop with an expert

Your demo, tailored to this use case

1 minute, no commitment

Selected use case

No spam, unsubscribe in one click

✓

We will contact you shortly to prepare your demo

Video placeholder - cockpit demo on this specific use case, 16:9 format.

Ready to see the cockpit in action?