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Verbatim Analysis Agent

Customer comments, read at each customer journey step.

Surveys, calls, chat, emails, reviews: Datakili's agent reads every comment, no matter the channel. It moves from symptom to root cause, and recommends the action that fixes the problem at its source.

See the difference Launch the demo
A customer comment is tied to its journey: claim opened, calls, an unanswered email, a survey. The agent reveals the claim was on hold for a missing document the customer was never told about, and recommends notifying them. “Still waiting on my refund. This is unacceptable.” Topic: refund Sentiment: negative Stuck from Day 2: missing document, customer never told Day 0Claim openedDay 9CallDay 16Email, no replyDay 21CallDay 23Survey: 1/10 Cause: the customer never knew a document was missing Action: notify them as soon as a document is missing
The heart of the agent

One comment, two readings

Pick an example and switch between the two readings.

What's holding teams back

Lots of customer comments, few answers

Most customer comments get skimmed, or read with no link to what the customer went through.

Too many comments, not enough time.

Surveys, calls, chat, emails, reviews: teams read a sample, or nothing at all.

Comments cut off from their context.

With no link to the CRM or to journeys, you can describe complaints but not explain them.

Priorities set by volume.

The most-mentioned topic isn't necessarily the one driving churn.

Interactive demo · about 3 minutes

From 471,700 comments to two actions

The agent reasons on the right and asks for your approval before every action.

Industry:
Illustrative data
    Ask the agent

    Sourced answers, in plain language

    Every answer is backed by comments and journeys you can open.

    The Datakili harness

    Analysis you can defend in the boardroom

    Every conclusion is governed, explainable and traceable.

    Access

    Authorized sources only, PII masked.

    Your vocabulary

    A topic framework built and approved with your teams.

    Guardrails

    Nothing goes out without your approval.

    Traceability

    Every number links back to its comments and journeys.

    Run a pilot

    Try the agent on your customer comments

    Start from a business question, not the technology.

    1. One specific questionFor example "why is our NPS dropping?".
    2. Your sources and journeys2 to 4 feedback sources, connected automatically.
    3. Early insights, fastThen we expand.

    Request a pilot

    Takes 1 minute, no commitment. We'll get back to you to scope it together.

    What do you want to understand first?

    We'll only use your details to follow up about this pilot.

    Part of the Agentic Business Cockpit

    Paired with the Data Quality Agent, a complete chain

    The Data Quality Agent connects comments, customers and journeys; the Verbatim Analysis Agent turns them into insights; the Cockpit measures the impact across all channels.

    Explore the Cockpit →