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Fiber connection / installation: failures and reschedules

Business question
Why do fiber connection appointments fail or get rescheduled?
What's at stake
For a fiber provider scheduling 9,000 installation appointments a year: 432 to 720 failed truck rolls avoided, or $86k to $144k in field cost avoided.
Data required
Intervention history (status, failure reason, reschedules), customer verbatims.
Sample result
Typology of failure reasons with rates by area/housing type and prioritized corrective actions.
Demo · 1 min
Illustrative scenario

Take a fiber provider scheduling 9,000 installation appointments a year. The analysis ranks failure reasons by area and housing type, then targets access to technical boxes in shared buildings.

MetricBeforeAfter
Failed or rescheduled appointments32%25.6%
Average time to connection18 days15 days
Annual cost of failed truck rolls$576k$461k
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