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Offer migration (landline to fiber, plan changes)

Business question
Do offer migrations go smoothly for the customer?
What's at stake
For a carrier moving 14,000 customers from copper to fiber a year: 364 to 728 post-migration incidents avoided, including 36 to 73 cancellations, or $33k to $66k in annual revenue retained.
Data required
Migration history with dates, contacts and incidents in the following weeks.
Sample result
Post-migration incident rate by change type, with the steps to secure.
Demo · 1 min
Illustrative scenario

Consider a regional carrier migrating 14,000 customers a year from copper to fiber or to a new plan. The analysis matches each migration with the contacts and incidents of the following weeks to isolate the steps to secure.

MetricBeforeAfter
Migrations with an incident26%22.1%
Post-migration cancellations a year364309
Annual revenue lost$328k$278k
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