In-network direct billing / provider network: adoption and friction

Business question
Are in-network direct billing and the provider network being used well, or are they a source of friction?
What's at stake
For a health plan paying 40,000 vision, dental and hearing claims a year: 1,200 to 2,400 more claims going through the provider network, or $81k to $162k in claims cost avoided.
Data required
In-network direct-billing usage rate, contacts and verbatims related to the provider network.
Sample result
Usage friction map with under-using member segments identified.
Demo · 1 min
Illustrative scenario

Consider a health plan paying 40,000 vision, dental and hearing claims a year. The analysis measures in-network direct-billing use by member segment and shows that rural members under-use the network for lack of nearby in-network providers.

MetricBeforeAfter
Share of claims going in-network39%44%
Claims billed directly in-network, per year15,60017,600
Network savings on claims cost, per year$1.05M$1.19M
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