Consider a regional insurer handling 3,700 auto claims a year. The analysis rebuilds each file from first notice of loss to settlement, measures the real time spent at each step and shows that most breaking points sit in the assessment step.
| Metric | Before | After |
|---|---|---|
| Average assessment time | 18 days | 12 days |
| Claimants canceling after a claim | 12% | 10.2% |
| Premium lost after claims, per year | $955k | $811k |
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