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Delivery: promise vs. reality (delays, tracking, disputes)

Business question
Is our delivery promise kept, and what is the impact of the gaps?
What's at stake
For an online retailer making 120,000 deliveries a year across urban and rural areas: 2,640 to 5,280 late or rescheduled deliveries avoided a year, or $37k to $74k in handling cost avoided.
Data required
Delivery history (promised vs. actual delay), associated contacts and disputes.
Sample result
Promise-keeping rate by carrier/zone, with measured impact on satisfaction.
Demo · 1 min
Illustrative scenario

Consider an online retailer making 120,000 deliveries a year across urban and rural areas, with several carriers. The analysis matches promised vs. actual delivery times with contacts and disputes, and isolates the carriers and zones where delays concentrate.

MetricBeforeAfter
Late or rescheduled deliveries / year26,40022,440
Delivery promise missed22%18.7%
Incident handling cost / year$370k$314k
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