Take a retail energy provider handling 120,000 move-in activations a year. The analysis cross-references delays, contacts and incidents to find where the journey breaks down, then targets the technician appointment delay.
| Metric | Before | After |
|---|---|---|
| Follow-up contacts a year | 72,000 | 57,600 |
| Technician appointments within 8 days | 71% | 85% |
| Annual follow-up handling cost | $518k | $415k |
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