Easily optimize your omnichannel customer journeys!

datakili® is a software solution that enables to visualize, analyze and monitor end-to-end customer journeys in order to offer the best omnichannel experience to your customers.

Easily optimize your omnichannel customer journeys!

datakili® is a software solution that enables to visualize, analyze and monitor end-to-end customer journeys in order to offer the best omnichannel experience to your customers.

They trust datakili®

GMF - Florent Cueto
Florent CUETO
GMF
Head of Data

« datakili is the solution that we need to address our customer journey challenges. »

MAIF - Michel Tournié
Michel TOURNIÉ
MAIF
Head of Digital, Big Data & IoT Projects

« We use datakili on a daily basis to analyze our customer journeys. Its ease of use allows business experts to take possession of data.»

Total Energies - Benoit Laurent
Benoit LAURENT
Total Energies
Head of Performance and Continuous Development

«This powerful tool allowed us to leverage our data in order to know more about our customer journeys and thus, provide a better customer experience. »

GMF - Florent Cueto
Florent CUETO
GMF
Head of Data

« datakili is the solution that we need to address our customer journey challenges. »

MAIF - Michel Tournié
Michel TOURNIÉ
MAIF
Head of Digital, Big Data & IoT Projects

« We use datakili on a daily basis to analyze our customer journeys. Its ease of use allows business experts to take possession of data.»

Total Energies - Benoit Laurent
Benoit LAURENT
Total Energies
Head of Performance and Continuous Development

«This powerful tool allowed us to leverage our data in order to know more about our customer journeys and thus, provide a better customer experience. »

Benefits

Boost your sales & revenue
Enhance customer experience & satisfaction
Increase customer loyalty & engagement
Maximize savings & cut costs
Boost your sales & revenue
Enhance customer experience & satisfaction
Increase customer loyalty & engagement
Maximize savings & cut costs

Our Solution

Solution datakili - Unify all your online & offline data

Get the full omnichannel picture

datakili® unifies all your channels’ data to offer a genuine omnichannel vision of your end-to-end customer journeys.

Solution datakili - Unify all your online & offline data
Solution datakili
Solution datakili

Find new sources of revenue and savings

Automatically get the list of your top-performing journeys to boost your outcomes. Similarly, discover which journeys can be improved to cut costs.

Solution datakili - Analyze and target effective/ineffective journeys

Understand everything thanks to 2-click key omnichannel indicators

datakili® enables to measure all your customer journeys thanks to easy-to-watch indicators. Focus on a key step (purchases, claims, contract terminations, …) and simply get all the insights you need about it.

Solution datakili - Analyze and target effective/ineffective journeys
Solution datakili - Drive and optimize the omnichannel customer experience
Solution datakili - Drive and optimize the omnichannel customer experience

Provide your customers with the experience they expect and deserve

Thanks to simple and effortless analytics features, reconnect and engage with your customers across the channels and touchpoints they prefer.

Solution datakili - Predict next best actions thanks to AI

Bring together teams around common objectives

datakili® not only breaks down data silos, but also helps teams work together. Rally everyone in your company around shared goals and always meet your customers’ expectations.

Solution datakili - Predict next best actions thanks to AI

Resources

TotalEnergies - Use case
How is TotalEnergies changing its journeys to retain customers who decide to move?
datakili - White Papers > Customer journey analysis: 5 key steps to succeed in your projects from A to Z
Customer journey analysis: 5 key steps to succeed in your projects from A to Z
datakili - Webinar - From digital to omnichannel : 6 actual cases to improve your journeys and your outcomes
From digital to omnichannel : 6 actual cases to improve your journeys and your outcomes

Certification

Benefit from our certification program to become an “empowered” omnichannel customer journey expert !

Approve your expertise with datakili® certification and become a growth and innovation driving force for your company.

Datakili Certification Program

A multi-award winning solution

Latest News

Blog