In the digital age, prospect and customer journeys become more complicated than ever and keep evolving over time. The Covid-19 crisis is a striking example. The challenge for a company is to be able to map those customer journeys across all channels in order to increase sales while reducing churn.
We are extremely proud to announce that datakili has been selected by LVMH to participate in their accelerator initiative "La Maison des Startups" within the largest incubator in the world : Station F.
In order to improve its customer journeys, Total Direct Energie has wished to breakdown data silos of customers’ interactions. datakili allows to visualize journeys with online and offline contacts, and to spot influent interactions on occurrences of calls, cancellations and house moves.